What Is TWT Chat?
TWT Chat is an omnichannel customer support platform that combines live chat, ticketing, AI agents, remote assistance, and voice and video calls in a single interface. It is built for businesses that handle support across multiple channels, including website widgets, standalone chat pages, mobile apps, and direct chat links.
The platform positions itself around AI-assisted support. The paid tier includes an AI Agent and Copilot, an open API, and integration options that let support teams automate common questions and route the rest to human agents. TWT also operates a wider product suite (Community, Link, Mail, and domain registration), with Chat serving as the customer support component.
For an operator running a proxy or infrastructure business, the relevant function is straightforward. TWT Chat provides a low-cost live chat layer that sits on a website and handles pre-sales questions, onboarding help, and technical support tickets.
Key Use Cases
Pre-sales chat on a product or pricing page. A live chat widget on high-intent pages lets prospective buyers ask about pool sizes, protocols, targeting options, and trial terms before purchase. Faster answers at the point of decision reduce drop-off.
Technical support ticketing. The ticketing and conversation features let a support team track setup issues, authentication problems, and configuration questions in a structured queue rather than scattered across email.
AI deflection for repetitive questions. The Pro tier AI Agent can answer common, low-complexity questions (how to authenticate, where to find the gateway, how rotation works) without an agent, which suits a small team handling repetitive onboarding queries.
Multi-channel consolidation. Teams supporting customers across a website widget, a standalone chat page, and a direct link can consolidate those conversations in one inbox.
How TWT Chat Works With CatProxies
TWT Chat is a support and communication tool, not a proxy product. It does not depend on proxies to function and is not part of the CatProxies network. The relationship is practical: TWT Chat is one of the live chat platforms a CatProxies customer could deploy on a website that sits behind, or makes use of, proxy infrastructure.
| Task | TWT Chat role | CatProxies role |
| Pre-sales chat on a proxy storefront | Hosts the chat widget and inbox | Supplies the proxy products being sold |
| Onboarding support for new proxy users | Routes setup questions to agents or AI | Provides residential, datacenter, mobile, ISP, and IPv6 proxies |
| Multi-region support presence | Standalone chat page and multi-channel inbox | Country and region targeting via proxy gateways |
| Automating repetitive setup questions | AI Agent and Copilot on the Pro tier | Documentation and product configuration the answers reference |
There is no technical integration between the two products. A business can run CatProxies proxies and TWT Chat independently on the same site without either affecting the other.
Who This Is Best For
TWT Chat suits small to mid-sized teams that want an omnichannel support tool at a low monthly cost. The combination of live chat, ticketing, and an AI agent on the paid tier covers the common support workflows without a per-seat price typical of larger platforms.
It is a reasonable fit for proxy resellers, SaaS operators, and e-commerce sites that need a support widget and a structured ticket queue. It is less suited to teams that require deep CRM integration, advanced compliance certifications, or an established enterprise support ecosystem, where a larger incumbent platform may be more appropriate.
Pricing
TWT Chat offers two tiers, billed per agent.
| Plan | Price | Includes |
| Free | $0 | Up to 1 agent, unlimited conversations and chats, custom quick replies, basic analytics, 10 MB file transfer, website channel integration |
| Pro | $0.99 per agent per month (yearly), listed against a $9.90 reference price | Unlimited conversations and chats, remote assistance, 500 MB file transfer, advanced analytics, multi-channel integration, AI Agent and Copilot, open platform, open API, dedicated account manager, on-call engineer support |
The Free tier supports a single agent, which makes it viable for a solo operator or a very small team. The Pro tier adds AI features, the open API, and higher file transfer limits. Pricing and feature allocations are set by TWT and may change. Verify current terms on the TWT Chat pricing page before subscribing.
FAQ
Is TWT Chat free?
Yes. TWT Chat offers a Free tier at no cost that supports one agent, unlimited conversations and chats, basic analytics, and website channel integration. The paid Pro tier adds AI features, an open API, and higher limits.
Does TWT Chat include an AI agent?
The AI Agent and Copilot are included in the Pro tier, not the Free tier. They handle automated responses to common questions and assist human agents during live conversations.
Does TWT Chat require proxies to work?
No. TWT Chat is an independent customer support platform and does not require proxies. CatProxies and TWT Chat are separate products that a business can run alongside each other on the same website.
Can TWT Chat integrate with other systems?
The Pro tier includes an open platform and open API, which allow custom integrations. The Free tier does not include API access. Confirm the current integration scope on the TWT pricing page, since feature allocations can change.
How many agents does the Free plan support?
The Free plan supports up to one agent. Teams that need multiple agents, AI features, or API access require the Pro tier.
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