Refund Policy
Effective Date: 28 June 2024
At CatProxies, we strive to ensure the satisfaction of our customers. This Refund Policy outlines the conditions under which refunds may be granted for purchases made on our website catproxies.com or through our services.
1. General Refund Policy
We follow a strict no-refund policy. However, we understand that there may be exceptional circumstances where a refund is necessary. If you encounter any problems that you believe require serious attention, please contact our support team immediately.
2. Conditions for Refunds
Refunds may be considered under the following conditions:
Service Issues: If the service you purchased is not delivered as described or if there are technical issues that prevent you from using the service, you may be eligible for a refund.
Billing Errors: If you believe there has been a billing error, please contact us within 24 hours of the transaction to resolve the issue.
3. Requesting a Refund
To request a refund, please follow these steps:
Contact Support: Reach out to our support team at [email protected] with your order details and a description of the issue you are experiencing.
Provide Documentation: Be prepared to provide any relevant documentation or evidence to support your claim (e.g., screenshots, error messages).
Submit within 24 Hours: All refund requests must be submitted within 24 hours of purchase. Requests received after this period may not be considered.
4. Processing Refunds
Evaluation: Our support team will evaluate your request and may contact you for additional information if necessary.
Decision: We will notify you of the outcome of your refund request within 1 business day.
Refund Method: If approved, refunds will be processed using the original payment method. Please note that it may take several business days for the refund to appear on your account, depending on your bank or payment provider.
5. Non-Refundable Items
Certain items and services are non-refundable, including but not limited to:
Digital products or services that have been fully delivered or accessed
Custom or personalized services once work has commenced
Any other products or services explicitly marked as non-refundable at the time of purchase
6. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at: